In this Policy ‘we’, ‘us’, ‘our’ and other similar terms refer to AcciClaims. ‘You’ and ‘your’ refer to AcciClaims’ retail customers.
Protecting your data is very important to us.
We won’t pass your details on to anyone, unless you ask us to.
It is an essential part of our business to collect and manage customer and non-customer data.
We may, with your consent, pass your data to geographically proximate independent specialized service provider and advisors to enable them to advise and support you further with relation to your specific situation.
Any data or information you provide to the independent specialized service provider and advisors will be handled in accordance with their own privacy policies, and based on the applicable legal and regulatory guidelines governing their profession/ services in India.
This Privacy Policy tells you what to expect when we collect your personal information, and explains what data we hold about you, how we collect and use your data and whether we share it with AcciClaims’ independent associates and partner organisations.
We have purposely drafted this notice to be clear and concise so it’s a summary of how we collect and use your personal information.
If you’d like more details about how we collect and use it, you’ll find this in our website Terms of Use and with correspondences or documents we send to you, including our specific product terms and conditions, where applicable.
If you still have unaddressed queries and want to ask us for information about your data or our Privacy Policy, please contact AcciClaims’ Chief Compliance Officer at CCO@AcciClaims.com and our concerned official will respond to you directly.
This Privacy Policy applies to
- Visitors to our websites and use of cookies.
- Information we obtain about you.
- When we collect your information
- How we use your information.
- Sharing your information.
- Where we store your personal information.
- International data transfers.
- Your rights of access to information.
- Other rights you might have.
- Changes to this policy statement.
We may collect your data in the following manner
If you contact us regarding any of the services that AcciClaims offers to its retail customers and corporate clients through various channels, or to consider a potential claim against another party arising from a road accident.
We will ask you to provide personal data to enable us to make an assessment on whether you might have a claim, or whether we will be able to provide you our service(s).
We may collect data if you make an enquiry online via AcciClaims website or by e-mail enquiry. This is needed to enable us to contact you and respond to your query.
We collect data when you give permission to a third party to share the information with AcciClaims.
When you complete any online or offline surveys that AcciClaims or its associates may send you.
During your claim, when AcciClaims or its associates are acting on your behalf.
Visitors to AcciClaims website and use of cookies
When someone visits AcciClaims or its subsidiary websites, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to various webpages.
Cookies help us to provide you with a good experience when you browse our website and allow us to improve our site.
If you have specific questions or issues about how we use cookies and Google Analytics, please get in touch with our Chief Compliance Officer by emailing at COO@AcciClaims.com, and the concerned official will address it.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Information about you
You’ll give us most of the information AcciClaims will hold about you; this is generally done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers, financial information and, where relevant, information about any incident or matter in which you may have been involved, including any injuries suffered, other parties involved and further information relevant to the services AcciClaims offers.
Sometimes information about you will come from another organisation such as your Insurance provider referring your matter to us, AcciClaims’ partner corporate, online marketing or someone else who provides you with goods or services.
That source is called an ‘introducer’. We sometimes make payments to other businesses to cover the marketing and other costs they incur in providing these services to us. These costs form part of our business overheads and are not charged to you. These businesses will be data controllers themselves and we encourage you to read their privacy notices for information about how they deal with information about you.
We also work closely with other third parties (including, for example expert witnesses and other professional advisors) and we may receive information about you from them.
Any witnesses are also likely to provide information about you.
We hold information about you for at least seven years after the conclusion of all services or, if longer, the conclusion of any other dealings with you.
Where applicable, and provided you have given the necessary consent, all of the data returned to us by a panel firm will be kept for a period of 12 months. After which, all personal identifiable data will be deleted.
All data is held in line with AcciClaims’ Data Retention Policy and your information will always be held securely.
We must ensure your personal information is accurate and current. Please tell us promptly if it changes in any way.
What personal data we collect and why we collect it
Contact forms
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Industry regulatory disclosure requirements
HOW WE USE YOUR INFORMATION
Our Services and Products
We use your information to deal with enquiries you make about our services, to make an assessment on whether you might have a claim, to advise and provide services to you, to help us improve our advice and services, to notify you about changes to our services and for related purposes that include:
- To provide you with the information, products, and services that you request from us.
- Where applicable to pass on or make available your enquiry, with your consent, to our panel of independent service providers and advisors to help them communicate with you directly and to provide their service to you.
- To provide services and information to our panel of independent service providers and advisors and third party marketing partners that they can use to benchmark and improve their performance, and for us to measure their quality.
- To allow you to participate in the interactive services available on our site.
- To contact you occasionally about important changes to our Privacy Notice or this policy or developments to our site or our services.
- Identity verification and fraud prevention (including online verification and credit checks).
- Updating and enhancing your records and analysis to help us manage our practice.
- Legal and regulatory compliance that help us fulfil our legal obligations.
- Checking how happy you are with our services (including customer satisfaction questionnaires).
- Tracing and collecting debts.
- To contact you via a review site, such as Trust Pilot for your views on our services.
- We will seek feedback about your experience to analyse and improve our services and products.
Marketing
We may provide you with information about our services that you have used or asked about and our related services. If you don’t wish to receive that information, please notify our office in writing. You can always make use of our services or our site without having to agree to marketing.
Sharing your information
Where applicable, we will only share your personal information with our panel of independent service providers and advisors, with your consent, so they can provide advice and services to you.
In order to provide our advice and services to you we are sometimes required to share your information with other organisations and we want to make it clear to you when this will happen.
Any information you provide to us may also be shared with and processed by legal authorities and statutory regulators.
As we offer products and services to you that we may not provide ourselves, we share your information with other approved suppliers.
Sometimes these organisations will supply their services directly to you (typically medical agencies and underwriters of insurance products we distribute).
Where you have given consent and it is applicable, and in your best interests to do so, we will share information with the organisation that that put you in touch with us about the progress of your claim and any compensation you are awarded.
Sometimes we ask other companies or people to do some of our administration and/or legal work on an outsourced basis.
We have a confidentiality agreement with every service provider of outsourced services we work with.
All staff providing outsourced services are trained to ensure compliance with all relevant regulations.
By accepting our Terms of Use, you agree to this outsourcing and to us sharing information with any other outsourcers for this purpose.
If you have any questions or concerns, please get in contact with us using the contact details above vide email at Contact@AcciClaims.com.
Other occasions when we may share your personal information
If anyone buys us or any of our group companies that hold your personal information, then personal information about you will be transferred to the buyer. This will also be the case if instead of buying the relevant group company the buyer simply buys all or most of the business assets.
There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation. We will also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.
Where we store your personal information
All information you provide to us is stored on secure servers.
We may from time to time need to store your data on third party servers or to use technical software during your matter hosted by a third party and where necessary data is held on secure cloud-based servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
International data transfers
We do not generally process personal information outside of India, but should this occur from time to time (for example our use of Google Analytics involves some personal data being transferred to Google servers in foreign territories) it shall be in compliance with applicable laws and regulations in India.
Access to information
You may obtain the information we hold about you by making a written request to us using the contact details above.
Subject to compliance with any laws and regulations, when you ask us about the information we hold on you we will provide you confirmation that your data is being processed, access to it and any other supplementary information we consider relevant to your request.
Your other rights
In addition to having access to your information and your right to the information set out in our Privacy Policy, you have the rights to ask us to rectify any incorrect information about you; to delete information we hold about you; to restrict what we do with information about you; and to require us to send information we hold about you either to you (or someone you legally designate) in a commonly used machine readable form.
Additionally, you may object to how we are using information about you and the right not to have automated decisions made about you.
The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information.
Get in touch with your legal advisor to know more about your rights.
You can ask us to stop using your information for marketing at any time by notifying our office vide email on Contact@AcciClaims.com.
Additionally, if you have provided your consent to process information about you for any other purpose (excluding providing services), you can withdraw your consent by contacting us via the contact details above.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Complaints
We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously.
Please address any concerns to us at the contact address given above for the attention of the Compliance Team at CCO@AcciClaims.com.
Hyperlinks to other websites
This privacy notice does not cover the links within this site linking to other websites. These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit.
Amendments
Any changes we may make to our Privacy Policy in the future will appear on this page and, where appropriate, shall be notified to our existing retail customers vide email or text message on the registered email handle or the registered mobile number
